iMac

Ejecting an unrecognizable disk in Mac OS X

We're intelligent creatures. We know the basics for using our iMacs, and we can most definitely figure out how to eject a disk. If you're old-school Mac, you know you can drag the icon to the trash can, although that often instills momentary fear thinking, "I don't want to destroy that!" Then there are the basic options of clicking the little eject button beside the disk name in Finder, or right clicking on the icon and selecting "Eject".

Rosetta on the iMac

This information was sent to me by a colleague:

Rosetta is a program that converts older Power PC Mac commands to work with Snow Leopard on the new iMac's. It is also used with some other older applications but I installed it so we could import images from Renie's Epson 1600 scanner directly to Photoshop. That's the only use I had for it. Well, installing it is a mistake! Although it did work for the scanner, we found Photoshop became unstable and frequently crashed.

The iMac and Skype - upgrading to 2.8 on Mac OS X

I love Skype, because it makes it easy and fun to keep in touch with my husband when he travels. It's especially great for my kids, because we can all see and hear their daddy for the whole conversation, and we can talk as long as we want for free. Needless to say, I was really upset when I just updated to Skype 2.8 and it told me I can't use it at home anymore on my iMac, which is the only computer (and mobile device) that I have that plays audio and video properly.

What to do When Your iMac Won't Start Up

God bless AppleCare Support! Ok, I'm still unhappy with the local store, the corporation and the repair center, but the AppleCare Tech Support people are fabulous, wonderful, amazing, and they can work miracles. They've saved me so many times already. 

The iMac Has Returned...

True to their word, well, their final word at least, The Mac Shack did indeed finish repairs yesterday and I was able to pick it up. I was so surprised when I called them and they said it was ready (ummm.... why didn't they call me?) that I asked, "Really? It's really ready? And it's working now?" The guy must have thought I was crazy, but disbelief is the mode when it comes to the iMac. I rushed up there and picked it up, brought it home and let it just sit and run the screensaver for a couple of hours with no problem.

The iMac saga hasn't hit bottom yet...

Well, just when you thought the story couldn't get any worse, it does. So let's back up a little, as I mentioned in this earlier post, my AppleCare Support guy had determined that the hard drive thermal sensor was the culprit for some unknown reason. He called The Mac Shack for me to verify that they could and were willing to perform this repair, he did this while on the phone with me.

The Apple Story: It Just Keeps Getting Worse

I promised to report back after The Mac Shack repaired my computer. Unfortunately, even though it's been a full week since I dropped it off for my 3-5 day repair, it's still not repaired. I left it there on Monday. I waited until Thursday to call, and they were just opening it at that point to see what might be wrong. I called Friday and they said they had ordered a new Logic Board from Apple, but Apple hadn't shipped it and it hadn't arrived Friday morning like they expected.

Handy iMac Hardware Troubleshooting Tools

The AppleCare support staff (phone support) have been very knowledgeable and helpful, except for not knowing about the authorized service center in northern Colorado (see previous post). Eli helped me yesterday with 2 useful tools I thought I'd share today for anyone else having problems with their Mac.

5 Week Old iMac Broken, Again

Remember my favorite friends at the Apple Store at Flatiron Crossing? The ones who told me a bunch of incorrect things about the iMac and its software when selling it to me, who sold me a computer with a bad hard drive, who gave me attitude when I returned it for repair, who told me I should change the way I do things rather than make the computer work for me, and who theoretically fixed my broken computer? They broke it in the process of "repairing" it.

Hearing a Clicking Sound?

Are you hearing a clicking sound from your computer or an external hard drive? Clicking sounds are not good. My iMac hard drive clicked for the first month I had it. It reminded me of a miniature Irish step-dancing troupe inside the computer, dancing up a storm. Now that I have a new hard drive in it, I haven't heard the step-dancers at all. That's good, right? If only the fans were working properly...

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